Contacts
Customer service department:
+38 (048) 729 49 73
+38 (048) 729 37 96
office@trans-hope.com.ua
Work schedule:
9:00 – 18:00 Mon-Fri
Office:
18, Kateryninska st.,
Odesa, Ukraine
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Using and/or registering in any section of the site means that you agree to this Privacy Policy. If you do not agree with the terms of the Privacy Policy, please do not use the website.
This Privacy Policy does not cover information collected in other places, such as on sites to which we link. In addition to viewing this Privacy Policy, please read our User Agreement. If you use the site, you agree to its terms. The privacy policy may change from time to time.
Personal information (PI) – information that identifies a person. We receive PI, which includes in certain contexts your name, postal address, postal code, e-mail address and telephone number. We also receive your IP address, user ID, and/or device ID, which certain jurisdictions consider PI because they can be used to identify a person or device when combined with other identifying information.
Sensitive PI. When you, for example, purchase Goods in a store, you provide a credit, debit or payment account number or other payment information that we consider more sensitive than other PI. We generally do not ask for other information that is often considered “highly sensitive” through it, such as information about other financial accounts, personal medical information, or identifying government numbers (such as a driver’s license number or passport number), but we do retain the right to do so when such data is necessary for the provision of certain services.
Anonymous data. Some data we receive cannot identify, distinguish or track you or your device, even if it is combined with other identifying information. We also do not use them in a way that identifies, distinguishes or tracks you or your device. We use this data to combine it with information from other users to collect statistics, targeting, etc.
We collect personal information based on your consent. For example, when you participate in a contest or survey, make a purchase, subscribe to our newsletter, or register for our events, we usually ask you to provide your email address, name and phone number, or additional information such as your age or gender. Our servers may also automatically collect information about your computer when you visit the site, including the type of browser software, the operating system you use, and your IP address. Your IP address is usually associated with where you access the Internet from (your ISP, company or university).
We use the personal information you provide to us through the site to provide the necessary services. For example, if you have subscribed to our newsletter, we may use your email address to send you a confirmation message and newsletter.
We may also use this information to communicate with you about new features, products or services and/or to improve the services we offer, adapting them to your needs. If you do not wish to receive commercial communications from us by e-mail, simply follow the unsubscribe instructions in the e-mail.
We also provide access to our database to third parties who provide us with services such as maintenance and software. This is necessary for the functioning of our site, but only for the purposes and to the extent necessary for the provision of our services. If you decide to purchase a product through the site or provide project support, we transfer your information to third parties for services such as credit card processing (for example, LiqPay) and order fulfillment (for example, Novaya Poshta). We will not sell or rent your credit/debit card or payment account number. We may transfer such data to third-party vendors who require access to the transaction. We may also provide your information to advertising platforms (for example, Facebook, Google, etc.) so that we can place advertisements that meet your needs or interests.
In addition, we reserve the right to use the information we collect about your computer. This may identify you for any legitimate commercial purposes, including to help diagnose problems with our servers, collect broad demographic information, and administer our site. Although your personally identifiable information is protected as described above, we reserve the right to use, transfer, sell and share anonymous data about our users as a group for any business purposes, such as analyzing usage trends and finding joint advertisers and partners.
We may use cookies to manage the display of ads, track usage patterns on the site, provide editorial content, and record registration and personalization information. For example, if you have registered in any part of the site and have been given the opportunity to save the display name and password on your computer, we can provide you with such an opportunity by placing a cookie file on your computer. Our cookies may contain personal information, and such cookies may be transferred to our affiliates.
Some of our advertisers also sometimes serve your cookies. We do not control cookies placed by advertisers. We also use advertising service providers (e.g. Facebook, Google) to provide advertising. These suppliers may use cookies, web beacons or similar technologies to provide interest-based advertising. Interests are automatically determined when viewing this or other visited sites to determine whether you have seen a particular advertisement before and avoid sending duplicate advertisements. These suppliers may collect non-personal data such as your web browser type, operating system, web pages visited, time of visit, content viewed, ads viewed, and other data.
The use of cookies, web beacons or similar technologies by these advertising service providers is subject to their own privacy policy, not ours, and the service provider disclaims any responsibility in this regard. If you do not want to use cookies, your browser probably includes an option that allows you not to accept them. However, if you set your browser to refuse cookies, some parts of the site may not work properly.
Since the transmission of data over the Internet is not completely secure, and physical or digital security systems may be vulnerable, we cannot 100% guarantee the security of the information transmitted to us or the security of our servers, databases or site. You agree to assume all risks associated with the information sent to us or collected by us when using our site. In the unlikely event that we believe that the security of your information in our possession may be compromised, we will notify you by email (provided that we have your email address).
We may delete personal information that you provide to us. If the information was transferred to third parties (suppliers/advertising platforms), we are not responsible for its storage and, consequently, deletion.
If you have any comments or questions regarding any aspect of this policy, please contact us via e-mail.
Customer service department:
+38 (048) 729 49 73
+38 (048) 729 37 96
office@trans-hope.com.ua
Work schedule:
9:00 – 18:00 Mon-Fri
Office:
18, Kateryninska st.,
Odesa, Ukraine